Did your Microsoft Teams app just stop working?
Microsofts support agents will analyze the Teams clients log files to identify the root cause of the problem.
To make their task easier, it’s possible for you to enable meeting diagnostics in Microsoft Teams.
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Microsoft Teams: Enable Logging For Meeting Diagnostics
Meeting diagnostics is a convenient troubleshooting feature.
To turn on this option, punch your profile picture and go toSettings.
Then check the box that saysEnable Logging For Meeting Diagnostics.
The option to log diagnostic data for Teams meetings is disabled by default.
Once you fire up the feature, Teams will save the diag files underC:\Users\UserName\AppData\Roaming\Microsoft\Teams.
For example, users cant schedule orjoin Microsoft Teams meetings.
Or they get kicked out of the meeting, and the meeting disappears from the calendar.
In all these cases, the diag log may help to explain why that happened.
The media logs contain diagnostic data about your audio, video, and screen sharing actions.
Teams saves the diag log files in plain text and encrypts the data.
This is done to protect your data.
For this reason, you cant access and open Teams diagnostics files.
Microsoft support engineers themselves need to first convert the file into a readable format.
For more information, visit Microsofts Support pageUse log files in troubleshooting Microsoft Teams.
Conclusion
All in all, Microsoft Teams is a reliable but not an error-free service.
Various glitches may occur from time to time.
If you gotta contact Microsoft Support, having the meeting diagnostics file ready is of great help.
Given these points, if you havent enabled logging for meeting diagnostics yet, do it ASAP.
