For example, maybe they used your email to set up a Power BI free account.
Or you did that yourself a long time ago and you forgot about it.
In this guide, well take a closer look at the root-causes of this error.
Well also explore what you’ve got the option to do to get rid of it.
Ask them to take a look at your account prefs.
Look For The Invitation Email
Maybe the alert youre getting is not an oops message after all.
Perhaps someone has indeed created and set up your Teams account.
Check your inbox to see if theres an invitation email there.
Dont forget to check the spam folder as well.
Create a New Teams Account
Are you using the same email as your work and personal email?
Microsoftexplainsthis error may occur if youre using the same email address for your work and personal account.
As a workaround, try creating a new Teams account in private browsing mode.
Use a different email address to set up another Teams account.
Or ask your IT admin to create a new account.
This issue can somehow occur even if youve never used Office 365 before.
The solution is to remove the domain from the Office 365 account.
To do this, you need tocontact Microsoft Support.
Prove that you own the domain and theyll take care of the rest.
Or you could venture to remove the problematic account yourself.
See if that works.
It seems this glitch often affects the desktop and web versions of Teams.
Maybe it works for you as well.
So, this is only a temporary workaround.
Then use it to create a new Teams account using the free version of the service.
