When this happens, you wont hear any sound from the external speaker including music or ringtones.

Older versions of the equipment may display a headphones icon on the top bar.

Fortunately there are many ways it’s possible for you to attempt to fix this problem yourself.

Here are a few things to try.

You may want to try a fewsuggestions from Apples site regarding no sound or distorted soundbefore trying these steps.

Use a flashlight to check.