Many LastPass users complained the app fails to recognize their fingerprints at times.
Either nothing happens, and the app doesnt unlock, or they get an ambiguous Something went wrong error.
Of course, unlocking apps with your fingerprint is more convenient thanentering your passcodeor pattern.
So, lets dive right in and explore how it’s possible for you to troubleshoot this issue.
you gotta have both parameters on to use your fingerprint to unlock LastPass.
drop in the latest OS version on your equipment and update Chrome and LastPass.
On Android, go toSettings, selectSystem, tapSystem updates,and check for updates.
Maybe this is a known issue and the newest Android version already fixed it.
flush the Cache
Your app cache may break certain LastPass features in your current session.
erase the cache to remove data from previous sessions and prevent it from interfering with your current LastPass session.
Go toSettings, selectApps, locate and selectLastPass.
Then tapStorageand hit theClear cachebutton.
Ideally, remove all biometrics information and add it again.
Reinstall LastPass
If you still cant use your fingerprint to access LastPass, reinstall the app.
Long-tap the LastPass icon until theRemoveicon appears on the screen.
Uninstall the app, reset your phone and download LastPass again.
If you use a third-party fingerprint reader, it’s crucial that you manually add it to your account.
Launch LastPass, navigate toAccounts configs, selectMultifactor optionsand add your fingerprint reader.
Keep in mind that you need LastPass Premium to do that.
Your unit should prompt you for your fingerprint.
