Microsoft Teams is an excellent video meeting and collaboration tool thats been of immense help in this pandemic-haunted world.
Unfortunately, some Teams features are incomplete or fail to provide users with all the options they need.
For example, the Call History feature is a bit limited.
you might only access 30 days worth of direct call data.
As a user, you cant review call records that are older than 30 days.
Your call log should be visible on the right-hand pane.
If youre an admin, open theTeams Admin Center, and click onUsers.
snag the account youre interested in, and then click onCall History.
you’re able to only view call history data, you cant delete the entries.
This is where things get a bit complicated.
To review call history data older than one month, contact your admin.
They can run Usage reports or use Office 365 eDiscovery to retrieve and export call history data.
If youre an admin, open theTeams Admin Center, and go toAnalytics & reports.
Then selectUsage reportsand fire off the call reports for the last three months.
To use Office 365 eDiscovery, you oughta first configure the feature.
you’ve got the option to then retrieve and export call history data.
it’s possible for you to use this tool to retrieve data from chats and meetings, as well.
Conclusion
By default, Microsoft Teams lets you review 30 days worth of call data.
If you want to access call history data thats older than 30 days, contact your IT admin.
They can run Usage reports or use Office 365 eDiscovery to export call history data.
