Microsoft Teams may sometimes fail to connect you to an audio or video meeting.
The app may also display an issue notification that says, Sorry, we couldnt connect you.
And thats exactly the topic that we want to cover in this troubleshooting guide.
Its not just an app for voice calls, video calls, and text messaging.
Its the gateway to everything you host and manage on Microsoft 365.
However, the app isnt completely free from flaws.
It sometimes behaves irrationally because of minor bugs and program incompatibilities.
And one of the major issues is the Sorry, We Couldnt Connect You error.
Read on to find the best approaches to deal with this error on Microsoft Teams.
Sometimes, you may change the account password and forget to refresh the Teams app with the new password.
This could be the reason for the error as well.
In other words, the Microsoft Teams servers could not respond to your connection request promptly.
you’re free to then revert the tweaks and instruct Teams to use the Bluetooth speakers again.
seems like Bluetooth audio devices may sometimes cause a wide range of glitches on Teams.
These cache files could be preventing the desktop app from connecting or syncing to the servers.
Hence, erasing the cache memory or files of MS Teams might just address the error.
you might use the same technique to fix Sorry, we couldnt connect you error as well.
So the ideal thing is to install any update of Microsoft Teams as soon as it becomes available.
In certain cases, these stop Microsoft teams from functioning properly.
Deactivate Windows Defender Firewall briefly
To confirm, temporarily disable your firewall and antivirus tool before running teams.
If the error isnt there anymore, youve just found the solution.
Whitelist Microsoft Teams on your antivirus and firewall to use it without any annoying errors.
Disable VPN when troubleshooting the Teams app
Also, test whether you have any VPN software turned on.
If yes, disable that and try opening Teams and see if the problem persists.
If VPN was responsible for this problem, it should be gone when VPN is turned off.
In that case, it’s crucial that you double-check not to use the VPN while using Teams.
Once your problem is solved, allowlist the Microsoft Teams app on your firewall, antivirus, and VPNs.
If youre familiar with the desktop app, youll not have any trouble navigating the web version.
Take a look at thesebest Microsoft Teams alternatives.
