Microsoft Teams users can quickly upload images and GIFs in their team chat.
By default, both static and animated images are displayed as a preview thumbnail.
But sometimes, Teams may fail to display images.
The image is not visible in the chat.
Only a grey or purple rectangle appears instead of the preview thumbnail.
Or the images that users attached completely disappear, and Teams does not show any placeholder.
This problem usually affects the desktop client.
As a quick workaround, you canswitch to the web version of Teamsto view the images.
But this approach doesnt permanently solve the problem.
Then relaunch Teams, and log back in.
This quick workaround will flush the client cache.
test whether Teams successfully displays images and GIFs now.
If the image problem also affects Teams web version, you need toclear your surfing app cache.
For detailed instructions, seeHow to reset the Cache in Google Chrome.
Disable Hardware Acceleration
Another solution that worked for many users consists of disabling hardware acceleration.
Some users confirmed the issue did not come back after they re-enabled hardware acceleration.
Other Fixes Suggested by Users
Let us know if images are now visible in the Teams chat.
