you’ve got the option to also merge multiple phone numbersinto a single number.

But sometimes, Google Voice may fail to work correctly.

If you cant hear the caller, follow the steps below to solve the problem.

Google-Voice-cannot-hear-caller

Additionally, check that no other software has exclusive access to your audio unit.

Go toSettingsSystemSound and check yourOutput tweaks on your Windows computer.

Check your security software options and tweak them to ensure theyre not blocking Google Voice.

Windows-Sound-Settings

If youre using one, double-check your external firewall is not interfering with Google Voice.

Check Your Connection

ensure your Internet connection is working correctly.

If you often experience bandwidth problems, disconnect all the other devices connected to your router.

Chrome-Site-sound-settings

refresh your router firmware and unplug the gadget for two minutes to get rid of flea power.

If your routers using a threat protection tool, go to options and disable it.

kickstart your internet tool and look to see if you notice any improvements.

Double-check your browsers audio parameters.

Maybe you accidentally blocked something that Google Voice needs.

You may need to change your internet tool tweaks to allowvoice.google.comto play sound.

Dont block JavaScript, HTML5, WebRTC, or any Google cookies.

If youre using Google Chrome, pastechrome://options/content/soundin a new tab to initiate the Sound options page.

EnableSites can play sound.

Then, underCustomized behaviors, click onAddand entervoice.google.com.

Hit theAddbutton to save the prefs.

see to it they enabled Voice for your account and assigned a Voice license to it.

Maybe they forgot to set up some configs, which prevents you from hearing the caller.

If the issue is on their end, theres not much you’re able to do about it.

Then, check your Internet connection and internet tool options.

confirm sites can play sound on your web client.

If youre using a Google Workspace account, contact your IT admin.