This guide is about the Firefox error alert:This video file cannot be played.
(Error Code: 102630).
Well take a look at the possible root-causes of this issue.
We did the heavy lifting for you and compiled a list of solutions that will come in handy.
Close and restart the internet tool or use the Refresh button.
reboot your rig and then restart or unplug your modem.
Ensure you have a proper internet connection (check the speed).
start your modem or unplug the power cable if restarting the unit did not work.
Try using a cable connection if thats possible.
If youre using a wireless connection and cant switch to a cable connection, try changing the Wi-Fi channel.
Disconnecting all the other devices using the connection can help you to free up precious bandwidth.
Firefox can then use it to play videos.
Update Firefox
Launch the Mozilla web client and choose the three horizontal line menu.
Check for updates to check that youre using the latest online window version.
Reload the web client and see if the video issue is gone.
Enter Safe Mode
Launch Firefox inSafe Modeto verify if somethings blocking the online window from playing videos.
If the error is gone, continue with the following steps.
Were going to turn off hardware acceleration and then suspend the extensions.
To see to it your extensions dont block videos, simply disable them.
Reset Firefox
Many users noticed their codecs were to blame for this error.
Firefox users said they solved this problem by resetting the surfing app.
you might also click onClear startup cacheto remove the cache.
Reinstall Firefox
If nothing worked, as a last resort, you could uninstall Firefox.
Let us know which method worked for you.
