They get an error:
Cant establish a reliable data connection to the server.
This could be a temporary problem or your SIM card may not be provisioned for data services.
If it continues, call Customer Care.
Here are some things you’re free to have a go at get things working right.
Some users have reported fixing this problem by simply resetting their wireless router.
Fix 2 Check Date & Time
The date and time must be accurate for things to work.
Fix 3 Reset Google Apps
Sometimes, simply clearing Google Apps resets things just right.
Fix 5 Use YouTube as a Workaround
This fix works on older phones.
Now everything should work as intended.