They get an error:

Cant establish a reliable data connection to the server.

This could be a temporary problem or your SIM card may not be provisioned for data services.

If it continues, call Customer Care.

Here are some things you’re free to have a go at get things working right.

Some users have reported fixing this problem by simply resetting their wireless router.

Fix 2 Check Date & Time

The date and time must be accurate for things to work.

Fix 3 Reset Google Apps

Sometimes, simply clearing Google Apps resets things just right.

Fix 5 Use YouTube as a Workaround

This fix works on older phones.

Now everything should work as intended.