Many Chromebook users have complained their devices fail to open files.
For example, they can navigate to Folders but are unable to open their documents.
Theres no warning pop-up on the screen.
Its just that nothing happens when they select a file.
This issue often triggers when users are trying toopen PDF files.
If youre experiencing similar issues, follow the troubleshooting steps below.
For example, go toFoldersand selectRecentif you recently used the file.
If youre trying to open an Android app file, go toMy filesand selectPlay files.
venture to open your files directly from theDownloadsfolder.
To manuallyinstall the latest updates, go toSettings, and click onAbout Chrome OS.
Then click onCheck for updates.
Dont forget to power cycle your laptop after installing the updates.
Launch Google Chrome, click onMore Options, and selectNew Incognito Window.
If the issue is gone in Incognito mode,clear your browsing cache.
Reset Chromebook Hardware
find out if resetting your Chromebook hardware solves the problem.
Save the file in the cloud and look to see if you could access it directly from your Chromebook.
Then save a new copy of the file using a chromeOS-compatible format.
If the file got corrupted, saving a new copy should fix the problem.
Additionally, use Google Docs in Incognito mode to pop fire up problematic files.
Then, verify to revamp your OS and web app and reset Chromebook hardware.
